Refund Policy

Last updated: 2026-06-29

This policy explains how kroma handles refunds, credit corrections, failed generation tasks, duplicate payments, and payment disputes.

Failed Tasks

Failed generation tasks do not consume credits. If credits are deducted because of a system error, we will review the task and restore credits when the error is confirmed.

Refund Requests

Duplicate payments, successful payments without delivered credits, and confirmed system billing errors may be eligible for correction or refund. Successfully consumed credits and downloaded or used generated results are generally not refundable.

How to Request Help

Send your account email, order information, and task details to liw58736@gmail.com.